Precision Glasswork, INC will process any order received within 24 business hours after it was placed. Processing includes verifying any information that may be incorrect and charging the credit card. Weekends and holidays may extend this timeframe.
For items that are out of stock, you will be notified of your order status within 12 to 36 hours (excluding weekends and holidays).
Precision Glasswork, INC will ship any order within approximately three business days after it was processed. An e-mail will go out to Customer upon the shipment of the order. Precision Glasswork, INC uses US Postal Service, UPS or FedEx as carriers. It is at the discretion of Precision Glasswork, INC as to the carrier to use, depending on the size of the package, type of product, as well as destination. If any of the carriers do not delivery to the shipping address provided by Customer, it is Customer's responsibility to note in the comment area as to the carrier preference.
If for any reason the shipment of an order is delayed Customer will be notified about it via e-mail.
Free Shipping Offers
Free Shipping Offers apply only to products shipped within 48 contiguous United States. Eligible for Free Shipping Offer product is identified as such on the web page from which it is purchased. Free Shipping Offer does not apply to any other product not identified as a subject to such offer. In the event products offered for a Free Shipping and products subject to regular shipping charges are purchased on the same order, the freight charge will appear on the invoice. It will reflect the shipping charge for the product subject to regular shipping charges only, while the product offered for Free Shipping will not incur any shipping charges. If a product originally shipped under Free Shipping Offer is returned for preference, Customer is responsible for actual shipping charges incurred by Precision Glasswork, INC. All returns on orders placed under Free Shipping offers will incur shipping charge deduction in addition to standard restocking fees.
Precision Glasswork, INC will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
It is Customer's responsibility to provide Precision Glasswork, INC with deliverable shipping address. If an order is returned Precision Glasswork, INC because of the shipping address provided by Customer was deemed \"undeliverable\" by a carrier, an additional shipping charge will be applied to ship the package to Customer again. If Customer does not want the package shipped out again, the original shipping charges will not be refunded. Any fees imposed by a carrier for corrections of an incomplete or wrong shipping address provided by Customer will entail the charge of $10.00 to the credit card provided. It is Customer's responsibility to make sure the correct billing and shipping addresses have been provided with the order placed.
To cancel an order Customer must e-mail a request along with the order number to firstname.lastname@example.org, or call 1-424-228-5045. A 5% cancellation fee will apply if the order needs to be cancelled the next business day after it was placed. Every attempt will be made to cancel an order upon each request. However, Precision Glasswork, INC cannot cancel an order once it has been shipped.
Refusal of delivery will not prevent original shipping charges, return shipping fees or any restocking fees from being deducted from a refund.
All returns must be authorized prior to shipment. To obtain a return authorization Precision Glasswork, INC must be contacted via e-mail at email@example.com or by phone at 1-424-228-5558. The reason for the return request must be specified. All return requests are permitted within 15 (fifteen) calendar days from the date of receipt of merchandise. Any return must be shipped within 5 (five) business days from the day it was authorized. Returned merchandise will be inspected upon receipt and accepted by Precision Glasswork, INC only if the items are in resalable condition. Shipping and handling fees are not refundable. A 15% restocking fee applies to all returns. All return items must be shipped prepaid and insured and contain the following information:
Return authorization number, packing list of items returned. Return Authorization Number must be written on the box and, also, enclosed with the product. All returns on orders placed under Free Shipping offers will incur shipping charge deduction in addition to standard restocking fees. Any items cut to size, and custom orders, may not be returned and are non-refundable. Merchandise that has been altered in any way may not be returned and is not refundable. Tools and safety wear items, such as, but not limited to, coveralls, aprons, vests and jackets may not be returned and are non-refundable.
For product damages, Precision Glasswork, INC must be contacted at firstname.lastname@example.org within three (3) business days of receipt of shipment. If the package appears to have been damaged during transit, Customer must keep all packaging, including packing materials, as well as any interior or exterior boxes.
Precision Glasswork, INC will file a claim with the carrier. Damaged merchandise might have to be inspected by a carrier's representative or picked up by a carrier to be returned to Precision Glasswork, INC. Upon receiving the results of inspection or upon return or the damaged merchandise, the refund to Customer will be processed and it will include shipping costs.
Missing or Mislabeled Item(s)
In a very unlikely situation of a missing or mislabeled item Precision Glasswork, INC will need to be able to investigate the case. For this purpose: all missing or mislabeled items must be reported to email@example.com within three (3) business days of receipt of shipment. No instance of missing or mislabeled item will be investigated and Precision Glasswork, INC will not be able to ship any missing or replace any mislabeled product reported after this time.